The camera will think that ShutterCount is EOS Utility. The shutter counter can only be read using the former (computer icon), even on an iPhone or iPad. You must pair your camera directly with ShutterCount.Ĭanon cameras have two network communication functions: Remote control / EOS Utility (symbolized with a computer icon) and Connect to smartphone. They are not needed and will interfere with ShutterCount. That is, you must not start any Canon software: neither EOS Utility on your Mac/PC nor Canon's mobile application. The most important point to begin with is that you must pair the camera with the app directly. ShutterCount supports networking capability built into the cameras and Canon's external transmitters - third party Wi-Fi boxes will not work. We've simplified it as much as technically possible, though. Network connections are a bit tricky thanks to Canon's awkward pairing procedure. Please follow the USB troubleshooting guide in the FAQ and send a problem report as described in the introduction if that doesn't help.Ĭonnecting a camera via Wi-Fi or Ethernet - Canon only You'll also get a third prompt about telling you that the app will control connected cameras, where you should choose OK. IOS 13.4 and later users must allow both Camera and Files and Folders access. MacOS Catalina 10.15 users must allow Removable Volumes access. Both macOS and iOS will ask you to enable these when the app attempts to connect to a camera for the first time. Some of Apple's operating systems does not allow USB camera communication until a set of privacy permissions are granted to the app. Users of iPhones/iPads having no USB-C port will also need Apple's Lightning to USB Camera Adapter. Please refer to this article on resolving USB compatibility issues. In case your Mac/iPad has a USB-C socket but your camera cable is USB-A, be careful that several aftermarket USB-C to A adapters fail to work with data connections - we do recommend Apple's or Satechi's adapters. We recommend to use the cable that came with your camera. Please note that quality cabling is important. If the camera is not recognized within a few seconds, then pull the plug from the Mac/iPad/iPhone side, wait a few seconds and plug it in again.
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